Legal

Terms of Service

Last updated: April 29, 2026

These Terms of Service ("Terms") govern your access to and use of successbydefault.systems (the "Site"), operated by Client Success Solutions LLC ("we", "us", "our"), doing business as Success By Default. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1. About the Site

The Site is an informational and marketing site describing our services, methodology, and case studies. The Site itself is not a product. Our services — including but not limited to consulting, advisory, deployment of the Kairos™ system, training, and access to other materials — are offered under separate written agreements. These Terms cover your use of the Site only; they do not create or modify any service agreement between us.

2. Eligibility

You must be at least 18 years old to use the Site. By using the Site, you represent that you have the legal capacity to enter into these Terms.

3. Intellectual property

All content on the Site — including text, graphics, logos, images, video, audio, code, and the overall look and feel — is the property of Client Success Solutions LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

"Success By Default" and "Kairos" are trademarks of Client Success Solutions LLC. You may not use these marks without our prior written permission.

You are granted a limited, revocable, non-exclusive, non-transferable license to view, browse, and use the Site for your personal and non-commercial reference. You may not reproduce, modify, distribute, publicly display, perform, sell, or create derivative works from any Site content without our prior written permission, except that you may quote brief excerpts with attribution.

4. Acceptable use

You agree not to:

We reserve the right to investigate and pursue any violation of these Terms, including legal remedies.

5. External links and third-party services

The Site links to third-party websites and services (for example, YouTube, Instagram, Typeform, Meta). We do not control these third parties and are not responsible for their content, policies, or practices. Your use of any third-party service is governed by that service's own terms and privacy policy. The presence of a link is not an endorsement.

6. Forms and submissions

If you submit information to us through a form on the Site (or through Typeform on our behalf), you represent that the information is accurate and that you have the right to provide it. We may follow up with you in connection with your submission. Please review our Privacy Policy for how we handle submitted information.

7. No professional advice

Content on the Site is provided for informational and marketing purposes. Nothing on the Site constitutes legal, financial, tax, medical, or other professional advice. You should consult qualified professionals before making decisions that affect your business, finances, health, or legal situation. See our Disclaimer for additional details.

8. No warranties

THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. WE MAKE NO WARRANTY THAT THE INFORMATION ON THE SITE IS COMPLETE, ACCURATE, RELIABLE, OR CURRENT AT ANY GIVEN TIME.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CLIENT SUCCESS SOLUTIONS LLC, ITS OFFICERS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SITE.

OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO YOUR USE OF THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Client Success Solutions LLC and its officers, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your violation of any rights of another party.

11. Governing law and venue

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. You agree that any dispute arising out of or relating to these Terms or the Site will be resolved exclusively in the appropriate state or federal courts located in the State of Florida, and you consent to the personal jurisdiction of those courts.

12. Changes to these Terms

We may update these Terms at any time. The effective date at the top of the page reflects the latest version. Material changes will be communicated by posting a prominent notice on the Site. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

13. Severability and entire agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and us regarding the Site and supersede any prior agreements.

14. Contact

Client Success Solutions LLC
Florida, United States
Email: alex@clientsuccess.solutions